WHO IS SHOPATVOI.COM?
SHOPATVOI.COM or VOI has, since the late 1990's, become a forerunner in the designer outlet concept. We believe that fashion is for everybody, every pockets and every ages!  VOI runs one shop in Sydney (Australia) and one in Naples (Italy). Our Flagship store in Sydney is an 800m² in one of the most exclusive fashion corner in Sydney between Chanel, Dior, Prada and Zegna boutiques. 

HOW DO I MAKE A PURCHASE?
Shopping at Voi's online shop is easy.  Visit www.shopatvoi.com and click through the menus under 'Shop Men' and 'Shop Women'.  You can navigate by product type or by designer.  Once you have found something that suits your liking, add the item to your shopping bag.  You can check what is in your shopping bag through clicking 'View Cart' on the top right corner.  Checkout as prompted with the buttons on the bottom right to complete your order.

DO I NEED TO SETUP AN ACCOUNT TO MAKE AN ORDER?
No. You are free to set up an account clicking on the links "LOGIN" or "SIGN IN" to access your account or subscribe. The registration process will only need to be performed for your first purchase. 

IS MY PERSONAL INFORMATIONS KEPT PRIVATE?
All personal data supplied by the client will be treated in full respect of privacy regulations.  Shopatvoi.com claims to use the personal information provided voluntarily by the customer, according to legislative decree no. No 196 of 30 June 2003 ("Code regarding the protection of personal data") which provides for the protection of persons and other subjects regarding the processing of personal data. 

Under the legislation, such treatment will be based on principles of correctness, lawfulness and transparency and the protection of privacy and rights of the Customer. And to that end, Shopatvoi.com will not distribute or sell online personal information to third parties, without prejudice to any legal requirements and technical needs related to the provision and management of e-commerce service. At any moment it will be possible for the client ask for the verification, cancellation, modification of their data, or receive the list of processors, writing an email to info@shopatvoi.com

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
You can pay by Paypal and Visa, Mastercard, American Express cards are accepted. Other forms of payment are not accepted.

WHAT COUNTRIES DOES SHOPATVOI.COM SHIP TO?

Shopatvoi.com ships world wide you can view the shipping details on our SHIPMENT INFO PAGE. Tax are included for all DDP countries you can view all the tax info on our TAX INFO PAGE

YESTERDAY I SAW AN ARTICLE ON THE SITE, BUT TODAY THE SAME ARTICLE IS NOT PROPOSED. IS IT STILL AVAILABLE?
Unfortunately not. On the our website we only publish articles that are actually available. 

ARE THE RETAIL PRICES INCLUSIVE OF VAT?
GST and Custom duties are already included in the purchase invoices.

WHEN I MAKE A PURCHASE IS A RECEIPT OR INVOICE ISSUED?

The customer always receives an invoice. The tax documentation will be sent along with the goods and by email.

HOW LONG WILL THE DELIVERY TAKE?
The delivery time is conditioned by the destination. 
Normally it takes 2-5 business days. All orders are shipped from Monday to Friday. Orders received after 11am on Friday will be shipped the following business day, Orders received on Public Holidays will be shipped the following Business day.

IS IT POSSIBLE TO KNOW THE EXPECTED DELIVERY TIME? 

Yes, shipping is always traceable by the customer, thanks to TNT services. Once the delivery process starts, the customer will receive an email confirmation of shipment with the code provided by TNT that will allow you to monitor your shipment.

IS THERE AN INSURANCE POLICY COVERING THE SHIPMENT?
Yes, all shipments, both in Italy and abroad, are covered by insurance policy against damage and/or theft. Insurance costs are included in the purchase price. The insurance is valid until delivery of goods. 

IS IT POSSIBLE TO REFUSE/REJECT A DELIVERY?
Yes, if the delivered goods have been tampered with or the parcel appears not intact, customers may refuse the delivery and not sign the documents. The goods will be returned to shopatvoi.com and the returning costs of the parcel will be charged to the customer. It will then be shipped to shopatvoi.com to then deduct the amount due of return shipment from the reimbursement due to the customer. 

HOW CAN I REURN/EXCHANGE AN ITEM? 
Follow the steps below: 

1. Send a return request to info@shopatvoi.com within 7 days from the goods receipt. Please include Order Number and Code(s) of the item(s)
2. Send the package back to VOI FASHION ROOM - Via A. Manzoni 112/b, 80123 Napoli (Italia). The return shipment of goods is customer full responsibility. The expedition is at the risk of the Customer: Shopatvoi.com is not responsible for any loss or damage due to inadequate packaging or delay in delivery. The articles must be returned in the same package in which they were received or same type. Return delivery costs are on the back of the Customer.

IS POSSIBLE TO CHANGE THE ORDERS?
The customer who wishes to undertake a change in size, color or item, must contact us via email and we will assist with that.

IS THE RETURN PROCEDURE POSSIBLE FOR ALL THE ITEMS?
If for any reason clients are not satisfied with an order, they can send a return request to 
info@shopatvoi.com   within 7 days from the date of delivery. Please include Order Number and Item Code(s) of the item(s). 

The Items should be returned in original condition (unworn, unwashed and unaltered) and in the original packaging with swing tags attached.  Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

HOW MUCH TIME DO I HAVE TO START THE RETURN PROCEDURE?
The goods have to be delivered by express mail within 7 days from the date of delivery. The expedition is at Customer's risk.

IS IT POSSIBLE TO RECEIVE UPDATED INFORMATION ABOUT PROMOTIONS, DISCOUNTS AND NEW ARRIVALS? 
Yes, customers can subscribe to the newsletter of Shopatvoi.com fill in the JOIN link in the homepage.

IS THERE A CUSTOMER SERVICE?
Yes, for customer service please contact Shopatvoi.com support office at info@shopatvoi.com or by calling  +39 0817148338

Our customer service support is available 10am to 18pm from monday to friday italian time zone.
Requests received during weekends will be examined Monday mornings. Requests received on bank holidays will be answered the first working day.